For most people, a trip to the drive-thru is forgettable. But for the employees behind the glass, you see everything. Pedro Valoria, a 22-year-old working the morning shift, thought he had seen it all. He was working hard, picking up extra shifts to help his mother and save for his own education.
The sun hadn’t been up for long. The breakfast rush was in full swing. The smell of hash browns and coffee filled the booth as Pedro greeted the next car in line. It was a white SUV. He readied the bag of food, putting on his customer service smile.
He leaned out the window to take the payment. “Good morning,” he began, expecting a credit card or cash to be handed over. But the hand never came.
The car didn’t stop at the window. It kept rolling, inching forward slowly. Pedro squinted, confused. Maybe they missed the brake? But then he looked past the glass of the windshield and saw the driver’s face.
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